Last updated: 11-11-2026

At Korbach Forged, we are committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, and safeguard information when you visit our website, contact us, or use our services.

1. Information We Collect
We only collect personal data that is necessary to provide you with our products and services. This may include:
• Name
• Email address
• Phone number
• Country
• Your account name on Instagram, Facebook or WhatsApp when you message us there
• Vehicle information
• Project preferences or specifications, including your budget and timing
• Records of our contact with you: messages, emails and phone call details (date, time, duration and phone number)
• Recordings of phone calls with our team, and written transcripts and summaries of those calls
• Your quotes and orders, and whether you open your online quote
• Whether you open or click our emails
• Any other data you choose to share when filling out forms (such as quote requests)

We do not collect sensitive personal data unless explicitly required and consented to.

2. How We Use Your Data
Your data is used solely for the following purposes:
• Responding to inquiries and quote requests
• Following up on your request and your quote
• Following up on missed calls and keeping track of our conversations with you, so any team member can help you without you having to repeat yourself
• Processing orders and providing support
• Sending newsletters and offers, if you have agreed to receive them
• Improving our website, our service and customer experience
• Complying with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Digital Assistant and AI
When you message us on Instagram or Facebook Messenger, a digital assistant may answer first. It answers general questions, asks a few questions about your request and then passes the conversation to a colleague. You can ask for a colleague at any time.
We also use AI to transcribe phone calls, to summarise calls and conversations, and to calculate a lead score based on your request and how you respond to our quote. The lead score helps us decide whom to contact first. A person always decides on quotes, prices and orders. You can object to this scoring.

4. Legal Basis
We process your personal data based on one or more of the following legal grounds:
• Your consent
• The necessity of data processing to perform a contract
• Compliance with legal obligations
• Our legitimate interest in running and improving our business

5. Data Retention
We retain your personal data only as long as necessary for the purpose it was collected, unless a longer retention period is required by law. In practice:
• Call recordings are deleted after 30 days.
• Conversation history is kept for 12 months after a request is closed, 24 months for an open request without activity, and 36 months after an order. After that, we delete your contact details.
• Invoices are kept for 7 years, as required by law.
• You stay on our mailing list until you unsubscribe.

6. Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

7. Your Rights
You have the right to:
• Access the personal data we hold about you
• Request correction of incorrect or outdated information
• Request deletion of your data (“right to be forgotten”)
• Receive a copy of your data
• Withdraw consent at any time
• Object to or restrict data processing, including the lead score

To exercise your rights, please contact us using the details below. We will respond within one month. You can also unsubscribe via the link in our emails or reply STOP in a chat. If you are not satisfied, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

8. Cookies & Tracking
Our website uses cookies to enhance user experience and analyze web traffic. With your consent, we also use analytics and advertising cookies from Google and Meta. You can manage your cookie preferences at any time via the settings or consent banner.

9. Third-Party Services
We use service providers for messaging (WhatsApp, Instagram and Messenger by Meta, and Chatwoot), email (Missive and MailerLite), our customer and order administration (Odoo), our sales system (Supabase and Vercel), AI (Anthropic and OpenAI), telephony (VoIPZeker), forms (Typeform), internal notifications (Discord), shipping (Sendcloud) and payments. They only process your data on our instructions. Some of them, such as Meta, also process data in accordance with their own privacy policies.

10. International Users
While Korbach Forged is based in the Netherlands, our services may be accessed internationally. We process all personal data in accordance with applicable EU data protection laws. Some of our service providers process data in the United States. We only use them with safeguards approved by the European Commission, such as the EU-US Data Privacy Framework or standard contractual clauses.

11. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, feel free to reach out:
Korbach Forged
Gelderstraat 89A
5081 AB Hilvarenbeek, The Netherlands
info@korbachforged.com